With the world changing so quickly these days, it’s impossible for busy professionals to keep up with the latest customer experience strategies and resources. That’s why TeleTech created Dialogue. Designed to inspire customer experience excellence, this e-newsletter squeezes the best customer-centric thought leadership articles and in-depth research into a fun-to-read publication delivered right to your inbox.

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Over the years, speech technology and the analytical processes that drive its evolution have helped provide companies insight into the customer mindset.This month's edition of Dialogue takes a close look at how companies can optimize these capabilities in order to drive decisions and strengthen customer relationships..

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