With over three decades of experiencein customer experience, we know what customers want.
Our company was founded more than three decades ago on one guiding principle: Customer relationships built on trust and simplicity deliver lasting value for everyone. In other words, happy customers equal happy companies.
Building those relationships across every channel, every interaction, every day – that’s not so simple. The always on, multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. The result is a disconnect that is costing brands billions and pushing customers away.
We have built our business to re-establish the crucial relationship between brands and consumers. We call it customer engagement, and it empowers a company to think beyond the tactics of one-off interactions toward a strategy of long-term relationship building and growth. We’ve leveraged our deep customer experience to provide a comprehensive suite of services that enable a company to delight its customers and deliver profitable returns to its shareholders.
We have 30 years of experience in customer experience
Every day, we interact with 3.5 million customers. We are proud to serve the customers of some of the most successful companies on the planet. We help them manage their finances, trouble shoot issues with their internet and cable, enroll in health and wellness programs and research car purchases. We interact with customers 24/7 in more than 80 countries and in nearly 50 languages across social, mobile, digital, and face -to-face channels.
Our integrated platform includes consulting, technology, care and growth services. This holistic approach allows us to design and deliver exceptional experiences across channels and geographies. Whether our clients need a breakthrough customer strategy, data analytics to identify their most valuable customers, or integration services to connect their CRM system, we bring the best team, tools, and practices to everything we do.
Enjoy your visit to the new world of customer engagement.
If you have any questions along your journey to better customer and brand engagement, feel free to contact us.