Company

COMPANY

We know what customers want

Our company was founded on one guiding principle: Customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Building those experiences across every channel, every interaction, every day – that’s not so simple. The always on, multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes, and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. The result is a disconnect that is costing brands billions and pushing customers away.

We have built our business to re-establish the crucial relationship between brands and customers. Our integrated customer experience platform and industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability, and deeper customer loyalty.

 
 

TeleTech customer experience company

 
 
 

Decades of customer experience innovation

1982

TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

1986

First operation opened

1995

Expands operation to meet growing demand

1996

IPO Complete
Global operaions begin | Pioneers contact centers in the Philippines

1998

Global footprint expands to Scotland, Canada, Argentina, Brazil

2001-2005

Centralized global infrastructure

2006-2008

Expansion into revenue generation and analytics through acquisition of Direct Alliance

2009

Enhances multichannel delivery capabilities (voice, chat, email)

2010

Acquires customer-centric strategy domain expertise with Peppers & Rogers Group | Expands global footprint to the Middle East | Expands multichannel communication capabilities with acquisition of eLoyalty

2012

Data analytics growth with acquisition of iKnowtion | Acquires business process expertise with acquisition of Guidon | SalesforceTM Service CloudTM Gold Partner

2013

Digital marketing expands with acquisition of WebMetro | Expands multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

2014

Strengthens European Presence with operations in Sofia, Bulgaria | Publishes The Technology of Us | Increases consulting scope and reach with acquisition of rogenSi | Launches Humanify cloud-based omnichannel communications platform | Launches AQ360SM - Integrated Digital Marketing and Sales | Industry leadership recognized by Gartner and Forrester

2016

Celebrates 20th anniversary on NASDAQ | Wins nine 2016 Stevie® Awards | Expands in Canada with Atelka acquisition

2017

Healthcare member services expands with acquisition of Connextions

Leader in Gartner's Magic Quadrant

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS