The Challenge
Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.
Our Solution
Neighborhood turned to Avtex, a TTEC Digital company, for assistance in identifying and implementing a better contact center solution. Avtex helped the team at Neighborhood compare various contact center platforms and identified PureConnect from Genesys as the best solution for their specific needs.
Avtex also handled the logistics of implementing the new solution. In just 21 weeks, the implementation team at Avtex guided Neighborhood through the process of implementation, switchover and creation of a development environment on the PureConnect platform.
The Results
Avtex helped Neighborhood Credit Union execute a complex implementation process on time, on budget and without major issues. The successful implementation left the team at Neighborhood CU very pleased.
Since the implementation, users have enjoyed PureConnect's rich feature set and capabilities.
Additional phases and enhancements to Neighborhood Credit Union's PureConnect instance are already underway, with Avtex lending support.
