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Case Studies

 
Enhanced Customer Experience Drives Efficiencies

A global telecommunications provider thought that a rigorous new training exam would result...

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Healthcare Innovation Lab Creates Value and Generates Significant Cost Savings

One of the world’s largest healthcare companies was looking to create millions of...

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Quick Ramp Supports 390% Increase in Member Inquiries

With The Affordable Care Act (ACA) new members had questions about their plans, enrollment,...

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Customer Focus Yields Hundreds of New Opportunities

A leading insurer wanted to learn more about its members so that it could make a lasting...

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A Prescription for Simplicity

An inefficient workflow was costing a pharmacy business thousands in lost revenue, and...

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Innovate for Improved Functionality and Reduced Costs

A healthcare distribution and technology solutions provider wanted to upgrade its contact...

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Customer-Focused Onboarding Drives a Healthier Experience

If members aren’t happy with their provider, they won’t hesitate to go somewhere...

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Holistic Media Program Delivers 56% Sales Increase

Competing for new members has never been so challenging. We helped our client, a leading...

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Productivity Rises 85% in Two Months

A backlog of applications was frustrating customers and associates alike. Our client was in...

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