Asia Pacific Leadership

 
 

Our team members are experts at helping businesses deliver superior customer experiences through our onshore, near shore, and offshore solutions. Please don’t hesitate to reach out to anyone on our team to learn how we can help you reach your business goals.

 

VP, Client Partner &
Business Development

Greg Flaherty

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VP, Client Partner &
Business Development

Helen Nicopoulos

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SVP, Asia Pacific Operations

Arthur Nowak

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VP, Client Delivery

Philip Murphy

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VP, Client Delivery

Michael Polley

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Executive Director,
Client Delivery

Sean Armstrong

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IT Director

Scott Osborne

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Greg Flaherty
Vice President, Client Partner & Business Development
Based in Sydney
 
 

Greg is responsible for operational delivery, overseeing our existing and future client relationships, and sharing global best practices throughout the region. He has a strong background in strategic and operational management.

Prior to joining TeleTech in 2005, Greg held various operational and management roles in the contact centre industry. He has managed multiple client programs across delivery centres in the Asia Pacific region, and has helped clients design, develop, and grown tailored campaigns and programs.

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Helen Nicopoulos
Vice President, Client Partner & Business Development
Based in Melbourne
 
 

Helen is responsible for managing and developing client relationships. She specialises in helping her clients identify, articulate, and build sustainable, value-based solutions. Helen knows what it takes to achieve success for both customer-focused on non-customer interfacing solutions, and delivers optimal cost-to-serve ratios for her clients.

Helen is recognised as a leader in the industry, and has worked across all industries, with a prominent focus on working with the top 100 companies in Australia. She has also developed her knowledge across operational functions, including account management, campaign management, business development, and consultative services.

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Arthur Nowak
Senior Vice President, Asia Pacific Operations
Based in Manila
 
 

Arthur oversees our operational delivery in the region, and works closely with our clients across industries, including telecommunications, financial services, and retail. He also reports directly to our chief operating officer, Marty DeGhetto.

Arthur started at TeleTech as a call centre associate, and over the past 15 years, worked his way up to his current position. He has a strong history of delivering solutions for our clients that enhance service delivery operations, enable innovative customer experience technologies, and exceed acquisition, growth, and retention targets.

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Philip Murphy
Vice President, Client Delivery
Based in Manila
 
 

Philip is responsible for the operations of one of our largest client accounts in the Philippines. In 2015, he led the initiate to consolidate four of the client’s sites into a single “supersite.” The transition exceeded the expected staff retention rate, and resulted in improved customer and employee outcomes.

Philip has 22 years of contact centre industry experience, and has led both outsourced and in-house operations for clients in the Philippines, Australia, and U.K. markets. Over the course of his career, he has worked with leading companies in the telecommunications and finance industries, helping them manage business transformation projects and systems migrations.

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Michael Polley
Vice President, Client Delivery
Based in Manila
 
 

For the past eight years, Michael has been responsible for managing operations in the Philippines. He has taken the lead on a variety of operational projects across customer service and sales.

Michael has been in the industry for nearly 20 years, and is known for his ability to drive superior customer experiences and increased efficiencies, all while leading a highly-engaged team. He began his career by leading operations in the Canadian market, before transitioning to the Asia Pacific market.

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Sean Armstrong
Executive Director, Client Delivery
Based in Melbourne
 
 

Sean has held key operational, support, and delivery roles for the past 15 years. He has worked with a number of clients across the telecommunications, banking and finance, and logistics industries.

Sean has a proven track record of implementing business improvements that have a positive impact on the customer experience, productivity, revenue growth, and employee engagement. He has a consultative and open leadership style, with strong communication and stakeholder management skills, as well as a strong commercial acumen.

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Scott Osborne
IT Director
Based in Sydney
 
 

Scott is responsible for integrating technology into our client environments. He focuses on implementing solutions that remove the friction from the client journey, while improving the customer experience. Scott has been in the contact centre industry since 2000, and has completed several platform migrations, contact centre relocations, and channel migration projects.

Scott started at TeleTech as an online product manager, where he was responsible for leveraging various digital channels to support the needs of our customers. He then broadened his exposure to different technologies and business verticals by working with specialised contact centre systems integrators, before moving into his current position.

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Schedules Second Quarter Earnings Release And Webcast Of Investor Conference Call

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CCW Excellence Award for Best Training and Development Program Goes to TeleTech
CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
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