Sofica Group is now TeleTech



Our name isn’t the only thing that’s changed.

Over the last couple of years, we’ve been working closely
with our parent company, TeleTech, to increase our value
to our existing and prospective clients.


For our clients, a partnership with TeleTech has meant access to the latest and greatest customer experience strategies, tools, and technologies. All of which are enabling us to drive more sustainable outcomes for our clients, including higher customer satisfaction and profitability. The partnership has also meant that we’ve been able to make Bulgaria accessible to TeleTech’s legacy clients, which in turn has played a key role in helping us increase our investment and footprint in the region.



Follow the links below to learn more about how our new identity – and ongoing partnership with TeleTech – will continue to benefit our business.



TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center
Omnichannel Demonstration Environment Allows Clients to Rapidly Test, Iterate and Improve
TeleTech Opens New Humanify Customer Engagement Center in Temple, Texas
Center Opening Marks Expansion into Third New Market This Year