Sofica Group is now TeleTech



Our name isn’t the only thing that’s changed.

Over the last couple of years, we’ve been working closely
with our parent company, TeleTech, to increase our value
to our existing and prospective clients.


For our clients, a partnership with TeleTech has meant access to the latest and greatest customer experience strategies, tools, and technologies. All of which are enabling us to drive more sustainable outcomes for our clients, including higher customer satisfaction and profitability. The partnership has also meant that we’ve been able to make Bulgaria accessible to TeleTech’s legacy clients, which in turn has played a key role in helping us increase our investment and footprint in the region.



Follow the links below to learn more about how our new identity – and ongoing partnership with TeleTech – will continue to benefit our business.