A trusted strategic partner for leading
industry associations and professional
bodies across Europe
At TeleTech we pride ourselves on creating and delivering amazing customer experiences. A crucial part of those experiences come from developing deeper, collaborative relationships with our partner network. Our partners include industry associations, professional bodies, member communities, research and advisory companies, and strategy and operations authorities. Collectively, they provide a range of services that assist TeleTech’s comprehensive customer collaboration strategy that offers long-term value, thought leadership, best practices and more.
The CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.
Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.
Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.
For more information visit https://www.ccma.org.uk
CCA is the leading authority on customer contact strategies and operations.
With more than 15 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business.
For more information visit http://www.cca-global.com
The Global Sourcing Association (GSA) is the industry association and professional body for the global sourcing industry. We are the home of the Global Sourcing Standard, a world first for the provision of a portfolio of best practice methodologies and accreditation programmes supported by both buyers and suppliers of sourcing
The GSA is a not-for-profit membership association which serves to share best practice, trends and connections across the globe bringing the global community together in a wholly interactive manner for the first time. Its overriding objective is the ongoing development and dissemination of the standard and supporting portfolio of qualifications in order to improve the benefits and positive reputation, and therefore size, of the global sourcing industry.
The Global Sourcing Association has a presence across the globe and provides guidance in economies such as The United Kingdom, France, Germany, Italy, Belgium, The Netherlands, Spain, Norway, Poland, Romania, Bulgaria, Russia, Egypt, China, India and the United States and many more.
For more information visit http://www.gsa-uk.com
IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organisational development, recognition, certification and excellence to improve business service models and outcomes.
For more information visit https://www.iaop.org
The UK Contact Centre Forum is the regional contact centre user group for London, South East, Midlands,Yorkshire, Northern Ireland & East of England. We host networking events where we invite guest speakers to deliver thought provoking presentations that will stimulate debate and discussion. We run workshops and present case studies and organise site visits to contact centres in the UK. We also run monthly webinars and a monthly newsletter.
For more information visit http://uk-ccf.co.uk