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Blog
Humanising AI takes centre stage at Mobile World Congress
Strategy Guides and Trends Reports
B2B sales trends
Client Story
Payers
eNPS at contact centre jumps 21% with interactive AI training bots
Retail and eCommerce
Next-gen self-service contact centre improves CX and saves money
Communication
Proactive automation solution yields €12M in accelerated debt collection
Convert hidden sales potential into revenue growth
Top 3 trends for elevating CX with automation in 2024
Technology
Expert support and proactive solutions drive CX growth
4 challenges facings startups in 2024 (and how investing in CX can help)
With AI giddiness gone, 2024 shapes up as a year of action
Skilled tech support slashes hold times by 93%
High Tech
Reimagined workflows, tools help cut video production time nearly 40%
Automotive
AI holds huge CX potential for automotive brands in 2024
Retailers: Balance AI with a human touch for CX success in 2024
Retail Banking
Improve financial services CX in 2024 by understanding customers better
CX Trends: In 2024, it’s time to look at the bigger picture