ABOUT US

We are analysts, leaders,
technologists, advisors,
communicators, and strategists

 

We help make it simple. We know how to bring together people, process, and technology to create pragmatic, end-to-end solutions that touch the hearts and minds of employees and the customers they serve.

We have an enviable track record helping great brands re-think their customer experience, creating, a more human experience, and building lasting relationships with their customers.

 

EMEA Leadership Team

Iain Banks

Iain Banks

VP Client Partner

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Neil Russell-Smith

Head of Marketing

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Alex Martins

GM & VP Operations

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Iain Banks
VP Client Partner, EMEA
 
 

I am responsible for developing and delivering TeleTech’s European business plan for sales, marketing and solutions. With more than 18 years in the Global BPO/Contact Centre environment I have a proven track record in delivering business results including: new logo sales, organic account growth, strategic account directorship and strong operational relationships.

I specialise on bringing deep industry expertise and a thorough understanding of the evolving customer experience market. This enables me to fully understand our clients’ mission, vision and challenges. Please don’t hesitate to connect with me about any questions or just to get to know one another better. After all, I’m here as a resource for you and your organisation.

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Neil Russell-Smith
Head of Marketing, EMEA
 
 

As head Marketing for Europe, Middle-East and Africa at TeleTech, I am responsible for the development and execution of TeleTech's marketing strategy and value proposition across all channels and verticals in the EMEA region. For over 15 years I have planned and led comprehensive marketing strategies with a proven record of accomplishment across various industries and geographic markets.

I am an experienced, hard-working and creative Senior Marketing Professional that understands the importance of results that support our clients’ business goals and objectives. I partner with our sales and solutions teams to build customer experience and contact centre strategies that help simplify interactions and build customer engagement, across every phase of the lifecycle. My “door” is always open so please stop by or drop me a line as I am very excited to be here!

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Alex Martins
GM and Vice President of LATAM & EMEA Operations
 
 

I am GM and Vice President of LATAM & EMEA operations at TeleTech. I am responsible for LATAM & EMEA operations; a multi-million dollar portfolio and 2,500 employees. At the country level, I wear multiple hats; I am a statutory director, co-manager of finance, human capital and sales manager, as well as, union relations manager. I have more than two decades of experience delivering on high-profile multi-million dollar accounts, developing teams, rationalising costs and innovating using a controlled experimental approach.

I pride myself on my ability to strategise and execute operational objectives to intelligently challenge the status quo. While leading and maintaining a customer centric and synergistic team that excels in developing and growing large accounts. Reach out anytime and I look forward to working with all of you!

Leader in Gartner Magic Quadrant for Customer Management Contact Centre BPO for Seventh Consecutive Year

19 years
experience in customer
engagement in EMEA
10
delivery centres across EMEA
6
regional headquarters
220+
leading brands across multiple industries
 

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A trusted strategic partner for leading industry associations and professional bodies across Europe.

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SPOTLIGHT

NEWS AND EVENTS
TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call

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