CX Optimised
Outsourced customer experience and
technology solutions that delight your
customers while lowering your costs.
Even innovative, agile brands need support to delight their customers. How is your CX?
In the fast-changing technology industry, companies need to maintain their agility without sacrificing customer experience. You need a mix of people and technology that can support new products, scale with flexibility, and deliver seamless interactions that delight customers. With TTEC, you get it all in one place: training, associates, operations, technology infrastructure, nearshore – offshore locations, and strategy. We’ll handle your CX so you can continue innovating.
The building blocks
of CX Optimised
TTEC’s proven outsourcing solutions provide
high tech companies a solid foundation for growth.
Optimise your cost basis by outsourcing parts of your business such as care, inside sales and back office.
Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimise your contact centre.
Results
Optimise your outsourcing strategy by exploring alternatives to in-house and onshore delivery.
Regardless of what language your customers' speak, we'll find a solution that matches your needs with our talent. For both synchronous and asynchronous interactions, near shore solutions deliver great value to you and your customers.
Results
Do more with less by empowering customer self-service and augmenting the agent experience.
Customers and associates want the same things: speed and convenience. Intelligent automation speeds up simple tasks so there is time to tackle the most complex ones.
Results
Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.
No need to operate with inefficient CX processes on your own when we've optimised ours with 40 years of experience.
Results
Increase employee engagement, decrease turnover and overhead costs with proven work from home models.
Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.
Results
Decrease handle time, reduce cost to serve and improve CX with digital channels.
When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions.
Results
A delivery company ensures it’s future-ready
TTEC helped a major food service delivery company create an actionable plan for digital transformation and equip advocates with the training and skills to convert more callers into new customers.
READ THE CASE STUDY
Fintech disruptor raises the bar with a smarter customer experience
With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support, launch new fraud screening services to protect customers, and much more.
READ THE CASE STUDYand trust and safety solutions through our CX BPO and technology services.
6 Reasons to consider
nearshoring now
There are so many benefits nearshoring can bring – is your brand ready to take advantage of them? A growing list of countries offer highly skilled labor at a lower cost than onshore options. If you’re looking deliver seamless CX, overcome the challen ges of a tight labor market, and cut costs along the way, it’s time to consider nearshoring.
Get the Strategy GuideLatest contact centre and call centre outsourcing Resources
