Blog: Contact Center Software
Recent Posts
TTEC has been honored as an innovative thought leader in the customer experience (CX) industry, earning a Gold Stevie® Award for the work of our AI Center of Excellence and our proprietary...
AI chatbots can bring many advantages to retailers and their customers: they can handle simple requests and inquiries quickly, offer 24/7 availability, deliver personalized shopping recommendations...
When customers reach out for technical support, they arrive with a specific problem and simply want a quick resolution.Co-browsing is an often-overlooked technique that allows customers to give...
AI in the contact center is nothing new. For years, brands have used AI-powered tools to automate tasks and extract insights from large pools of data.But with the sudden popularity of ChatGPT and...
To deliver fast and frictionless customer support, you need the right combination of people and technology at the ready to resolve gamers’ issues and get them back to gaming. Increasingly,...
Economic uncertainty has put brands under growing pressure to cut costs wherever they can, but you can’t sacrifice customer experience (CX) in an effort to trim your bottom line. When just...
Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...
Contact centers are built around conversations, and like any good discussion there must be a purpose. Customers expect their experiences with a contact center to be easy and effective, brands need...
Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. But don’t be fooled—these terms aren’t interchangeable....
An organization’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running...