Knowledge
Enablement Services
AI puts information at your fingertips with
speed, accuracy, and context
Move from information overload to powerful knowledge
It's not what you know, it's how easily you can get to it. We blend AI innovation with human expertise to accelerate knowledge management to get the right information to the right place quickly.
The right answer at
your fingertips
Let Me Know is TTEC's award winning generative AI powered answer system that uses large language models to deliver the best answer from a curated knowledge base. The solution uses the power of generative AI, data annotation, data analytics and insight to ensure that the knowledgebase contains only current, relevant articles. The result: faster responses, increased first contact resolution and happier front line associates.
83%
of users say it reduces
stress during calls
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Improve usability and simplify search functionality to improve customer and employee engagement.
90% CSAT score
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AI-enhanced experts
at your fingertips
Partner with a team of content experts who build and continually enrich private large language models to support AI-powered internal and external knowledge bases.
92% active knowledgebase
user rate
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Top 3 trends for elevating
CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it. In this report, learn which trends are shaping the future of automation.
Get the Trends ReportLatest CX Optimization Resources
with AI-powered knowledge