Conversational &
Business Intelligence
Speed up your ability to put insights to work
Real-time insights and practical know-how
Having a data-driven CX strategy is essential, but it’s easier said than done. Our conversational and business intelligence services give you access to specialized talent, domain expertise, and the latest AI-enhanced technology so you can improve clarity, alignment, and innovation.
Real-time data
Tools like speech analytics offer a real-time look at what's being said during customer interactions, providing a clear view of what's working and what's not.
233% lift in customer conversions
READ THE CASE STUDYInsight analysis
Dive deeply and quickly into data to uncover actionable insights that can guide CX strategies and business decisions.
60% drop in call volume
READ THE CASE STUDYTargeted coaching
Focus associate coaching on known strengths and weaknesses to drive efficiency and retention.
31% increase in revenue per interaction
READ THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it. In this report, learn which trends are shaping the future of automation.
Get the Trends ReportLatest CX Optimization Resources
