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Client Story
AI-enhanced coaching sends productivity soaring 97%
Proactive partners brew a stronger customer experience
Strategy Guides and Trends Reports
Property and Casualty Insurance
Insurance tailored to the 2024 consumer
Customer correspondence hits new quality targets for retail chain
Payers
High water mark for healthcare
High Tech
Expert outsourced collections team drives fast results
Workforce management optimization model cuts workforce costs an estimated $9.5M annually
Voice enhancement lifts NPS 9% for major health group
Blog
Retail and eCommerce
Retailers: Combat fraud this holiday season (and beyond) with machine learning
3 ways retailers can spread CX cheer this holiday season
Retail Banking
Improve financial services CX in 2024 by understanding customers better
6 ways retailers can convert returns into revenue
Customer Strategist Journal
For AI to succeed, keep humans in the loop
The key to better gaming CX? It’s in your data
How to rock enroll: TTEC Healthcare CX Series plots path to signup success
Insurance
People power AI for speedier insurance claims processing