Blog: Customer Care
Recent Posts
There are many pressures on pharma medical information programs involving cost, technology, and staffing. While keeping these in mind, the main objective is supporting patients and their wide array...
As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...
In retail, it’s all about the sale. But it’s important to remember that sales aren’t just made by in-store employees, e-commerce sites, and apps. Your contact center holds huge...
Lately, having workforce management (WFM) as a service has been in high demand. But why? It sounds counter intuitive. Contact center experts say this function is critical to success, the one place...
Delivering a frictionless customer experience (CX) is one of the first things a growing company needs to master if it’s going to thrive over the long term. There are so many competing...
Nothing frustrates customers more than getting stuck in an endless automation loop when trying to reach customer support. We’ve all been there: yelling “operator” into the phone,...
In many ways, it’s never been harder to recruit and retain top customer experience (CX) talent. Brands are grappling with the harsh realities of rising labor costs and employee expectations...
There’s a long-standing misconception that companies should reach a certain size before looking to work with an outsourcing partner, but size shouldn’t be the key factor when...
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...
The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...