Masterminding the Contact Center of the Future

Many companies struggle to keep pace with today’s ever-mobile omnichannel customer. Meanwhile, the cost to serve customers continues to rise as companies strain to support customers across multiple channels. The white paper, “Masterminding the Contact Center of the Future,” explores how taking a holistic approach to customer service can help companies provide their customers with the experiences they expect and demand across all channels – without breaking the bank. Discover how to:

  • Conduct a multi-faceted assessment of your multichannel touchpoints
  • Use analytics-driven and technology-enabled support tools to reach your customers in the channels of their choice
  • Measure the impact of these changes on your business performance

 

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
NEWS
NEWS