TeleTech Cloud: Featuring IC Portal

Enhanced Contact Center Applications

TeleTech Cloud is a package of advanced technology enhancements providing operational controls and management tools for your contact center. Designed specifically for Cisco’s® Hosted Collaboration Solution (HCS), these applications layer additional capabilities onto the platform to further enable real-time control over customer experience outcomes.


TeleTech's icPortalTM is the starting place for frictionless access and personalization of your contact center management.

Superior Accessibility and Control

TeleTech's icPortal™ is the starting place for frictionless access and personalization of your contact center management. This customizable, user-friendly interface allows for the administration of interactions, employees, and productivity at your fingertips, without having to wade through levels of navigation. The portal’s launchpad links can be modified by user or business unit, empowering the performance of tasks with speed and precision. TeleTech’s Cloud offering bundles an integrated set of advanced features including TeleTech’s differentiated capabilities, increasing the power and flexibility of Cisco’s HCS platform.


What can our TeleTech Cloud solution do for your business?

Contact Us



TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call