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TeleTech Cloud: Featuring IC Portal
Enhanced Contact Center Applications
TeleTech Cloud is a package of advanced technology enhancements providing operational controls and management tools for your contact center. Designed specifically for Cisco’s® Hosted Collaboration Solution (HCS), these applications layer additional capabilities onto the platform to further enable real-time control over customer experience outcomes.
Superior Accessibility and Control
TeleTech's icPortal™ is the starting place for frictionless access and personalization of your contact center management. This customizable, user-friendly interface allows for the administration of interactions, employees, and productivity at your fingertips, without having to wade through levels of navigation. The portal’s launchpad links can be modified by user or business unit, empowering the performance of tasks with speed and precision. TeleTech’s Cloud offering bundles an integrated set of advanced features including TeleTech’s differentiated capabilities, increasing the power and flexibility of Cisco’s HCS platform.