Why Customers Love to Hate the IVR

 

 

Research shows that people sometimes love and sometimes hate automated service systems.

 

 

So, how can companies create superior service experiences when their automated system answers the phone? “Why Customers Love to Hate the IVR” explains the latest customer sentiment research behind Interactive Voice Response (IVR) systems and teaches companies how to engineer the best self-service.

 

Find out why customers hate IVR systems and what you can do about it

Understand techniques to create faster and more helpful automated services

Learn five best practices to remember when updating your IVR technologies

 

Download the White Paper:

Please complete this form

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing
Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
NEWS
NEWS