Why Customers Love to Hate the IVR



Research shows that people sometimes love and sometimes hate automated service systems.



So, how can companies create superior service experiences when their automated system answers the phone? “Why Customers Love to Hate the IVR” explains the latest customer sentiment research behind Interactive Voice Response (IVR) systems and teaches companies how to engineer the best self-service.


Find out why customers hate IVR systems and what you can do about it

Understand techniques to create faster and more helpful automated services

Learn five best practices to remember when updating your IVR technologies


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