Why Customers Love to Hate the IVR

 

 

Research shows that people sometimes love and sometimes hate automated service systems.

 

 

So, how can companies create superior service experiences when their automated system answers the phone? “Why Customers Love to Hate the IVR” explains the latest customer sentiment research behind Interactive Voice Response (IVR) systems and teaches companies how to engineer the best self-service.

 

Find out why customers hate IVR systems and what you can do about it

Understand techniques to create faster and more helpful automated services

Learn five best practices to remember when updating your IVR technologies

 

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SPOTLIGHT

NEWS & EVENTS
Humanify™ Customer Engagement as a Service Now Available from TeleTech

Personalized, End-to-End Customer Engagement Delivered through Consulting, Technology and Operations - with humanity.Read press release

2017 Overall Best Customer Experience Organization Award Goes to TeleTech

Award Recognizes TeleTech as the Leader in Customer Experience and Engagement in Asia Pacific.Read press release

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Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833
Phone:
+1 800 TELETECH (835 3832)

Outside of the U.S.
+1 303 397 8100

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
+1 800 TELETECH
(835 3832)

Outside of the U.S.
+1 303 397 8100

 
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