The Right Prescription for Healthcare

 

 

The true financial, operational, and qualitative differences between cloud and premise-based contact centers

 

 

The Affordable Care Act (ACA) requires all Americans to have healthcare insurance in place by January 2014 or face financial penalties. As a result of this change, healthcare experts are anticipating that contact centers for healthcare payers and practitioners will see an influx of activity. In order to be prepared, healthcare organizations will need to ensure that their contact center platform can scale across  various channels to meet this increased demand. The white paper, Cloud Contact Center Total Cost of Ownership: Blowing Past the Fluff, provides a detailed categorization of cloud versus premise-based contact center TCO as it relates to healthcare. Discover the:

 

Impact on the customer experience when using cloud versus premise-based contact center platforms

Quantitative and qualitative benefits of moving your contact center to the cloud during the healthcare transformation

Common illusions associated with cloud technology

 

Download the White Paper:

Please complete this form

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS