Placing Customer Centricity in the Driver’s Seat of the Automotive Industry



A look at how customer experience has become a driving force for the success of automotive dealers and manufacturers.



Car shoppers no longer wander from dealership to dealership comparing makes, models and prices before making a final purchase decision. Instead, they are engaging with dealers across a myriad of channels, including websites, social media, and mobile devices. To remain competitive, auto dealers and manufacturers must be able to provide customers with the right information across their channel of choice. In this compilation of articles, explore the innovations that are enabling industry leaders to enhance the customer experience, increase revenue, and strengthen customer loyalty. Discover:


The top innovations driving the automotive customer experience

How advances in technology are helping manufacturers and dealers deepen customer relationships

How Hyundai is using advanced technology to simplify and improve the customer experience


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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People