The Next Generation of Retail Customer Interaction

 

Retail analysts expect an absolute transformation of the retail landscape in the next decade. As the number of channels customers interact across continues to multiply, retailers will need to find a way to meet the changing needs of their customers. The trends and solutions paper, “The Next Generation of Retail Customer Interaction,” explores strategies and technologies for meeting the evolving needs of retail customers. In this paper, you will learn how:

 

Research shows that operational efficiency is the top goal for today’s retailers

A single customer-facing technology solution can help optimize the customer experience

Our icStore™ product provides a single interface for the  customer across all contact channels

 

Download the White Paper:

Please complete this form

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
NEWS
NEWS