The white paper, “How to Build a Better Boat: Steering Your Vessel toward Service Innovation,” uncovers six steps business leaders can take to make the transition from service improvement to service innovation.

How to Build a Better Boat: Steering Your Vessel Toward Service Innovation

In a rapidly changing world, virtually every company recognizes the powerful voices of its customers and strives for improved customer experiences to promote the brand. However, many companies fall short. They find it difficult to move away from a traditional, transactional cost-driven approach to a long-term investment enablement approach that focuses on building customer relationships. The white paper, “How to Build a Better Boat: Steering Your Vessel toward Service Innovation,” uncovers six steps business leaders can take to make the transition from service improvement to service innovation. Learn how to:

  • Shift your business approach from a transaction-focused approach to a customer-focused approach
  • Implement new learning technologies and customer experience measurements
  • Make use of every opportunity to build customer relationships and create brand advocates

DOWNLOAD

 

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
On-Demand Podcast Series Features Conversations on CX Insights, Ideas and Innovations
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
NEWS
NEWS