Distinguishing the Retail Experience to Attract Customers

 

 

Blowing Past the Fluff: Cloud Contact Center Total Cost of Ownership

 

 

Two-thirds of consumers say they’re willing to spend more with a company that provides excellent customer service. In today’s competitive environment, providing exceptional service starts with connecting the dots between in-store and digital channels. In order to make these connections, retailers are upgrading to state-of-the-art contact center technologies. The white paper, “Blowing Past the Fluff: Cloud Contact Center Total Cost of Ownership,” provides a detailed categorization of cloud versus premise-based contact center total cost of ownership, as related to the retail industry. Discover the:

 

Impact on the customer experience when using cloud versus premise-based contact center platforms

Quantitative and qualitative benefits of moving your contact center to the cloud

Common illusions associated with cloud technology

 

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SPOTLIGHT

NEWS & EVENTS
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Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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