Distinguishing the Retail Experience to Attract Customers



Blowing Past the Fluff: Cloud Contact Center Total Cost of Ownership



Two-thirds of consumers say they’re willing to spend more with a company that provides excellent customer service. In today’s competitive environment, providing exceptional service starts with connecting the dots between in-store and digital channels. In order to make these connections, retailers are upgrading to state-of-the-art contact center technologies. The white paper, “Blowing Past the Fluff: Cloud Contact Center Total Cost of Ownership,” provides a detailed categorization of cloud versus premise-based contact center total cost of ownership, as related to the retail industry. Discover the:


Impact on the customer experience when using cloud versus premise-based contact center platforms

Quantitative and qualitative benefits of moving your contact center to the cloud

Common illusions associated with cloud technology


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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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CX Innovators, Experts and Entrepreneurs Share Their Stories in The CX Pod
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TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People