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Cloud Contact Center Total Cost of Ownership: Blowing Past the Fluff

Choosing a contact center platform has implications on the customer experience. And, understanding the true total cost of ownership (TCO) of cloud versus premise-based contact centers is the first step toward preparing for the complexity and opportunities that lie ahead with customer support. The white paper, “Cloud Contact Center Total Cost of Ownership: Blowing Past the Fluff,” provides a detailed categorization of cloud versus premise-based contact center TCO. Discover the:

  • Impact on the customer experience when using cloud versus premise-based contact center platforms
  • Quantitative and qualitative benefits of moving your contact center to the cloud
  • Common illusions associated with cloud technology