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The 2015 TeleTech Customer Experience Benchmark Report

Do customers and businesses have the same priorities when it comes to customer experience? Findings from "The 2015 TeleTech Customer Experience Benchmark Report" reveal that while in some cases both groups are on the same page, in others, they are miles apart. If businesses want to realize all the benefits associated with an exceptional customer experience, they need to start by considering their customers’ current expectations.

In this eBook, learn what businesses can do to more effectively align their investments with customer priorities and preferences, including:

Taking the time to understand customer channel preferences

Paying attention to how customer expectations vary by industry

Treating customers as the unique individuals they are

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