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Blog: Digital Transformation

Recent Posts

Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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Hot CX Trends for the public sector: Digital first + personalization

Ah, January. It’s the month our thoughts turn to income tax preparation but also a time of hope, a fresh start. There is good reason for optimism now because government agencies are...

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Digital-first a top CX trend for healthcare

As January ushers in the Year of the Rabbit, astrology enthusiasts are abuzz with positivity, using words like “prosperity” and “partnerships” to describe what the new year...

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Digital engagement and employee experience are brands’ top priorities for 2023

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to...

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5 ways to adapt now for what’s next in 2023

As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...

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These 4 CX and EX trends should set your 2023 priorities

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

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Feeling lost on the road to CX transformation? Look to your North Star

For centuries, explorers have used the North Star for navigation into unknown lands and open seas, due to its unwavering position in our sky. Leveraging this fixed and unchanging light in the night...

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3 ways to (finally) realize AI’s full potential

Artificial intelligence (AI) has been around for decades but its promises – a deeper understanding of customer intent, and better and faster experiences for customers and associates alike –...

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5 Digital Transformation Strategies for Right Now

Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...

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Digital strategy vs. digital transformation: 3 ways to make both work for your brand

There’s no denying the integral role a strong digital strategy plays in a brand’s success. The thoughtful use of digital technologies can bring great competitive advantages: better...

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