Strategy

Recent Posts

Why the Employee Matters to Customer Centricity

Your employees are the brand personified, and it’s critical that they have the skills to embody what you want your brand to represent. Lamont Exeter, Executive Director of TeleTech’s...

Continue Reading...
A CFO’s Point of View on the Customer Experience

In today’s evolving marketplace the customer experience is not just a “nice to have,” it’s a “must-have,” and a critical part of every company’s engagement...

Continue Reading...
The Business Case for Proactive Trustworthiness

Trust has always been important in business. Ever since the advent of 1to1 marketing – usually referred to as “CRM,” or “customer relationship management” –...

Continue Reading...
How to Measure Customer Experience

In today’s customer-centric economy, contact centers everywhere are focused on delivering quality customer experiences. But, how do you evaluate your current customer experience, put...

Continue Reading...
The Building Blocks of a Dynamic Contact Center

 Evidence shows that customers are frustrated with the service they get when they call companies’ contact centers. Cumbersome Interactive Voice Response (IVR) systems, long wait times,...

Continue Reading...
The Power of an Apology in Building Trust

Not long ago Robert Greifeld, CEO of NASDAQ OMX Group, apologized to the investors who lost money during Facebook’s IPO process as a result of the technical problems in NASDAQ’s system....

Continue Reading...
Experience Matters: Data -- The New Currency of Differentiation

Data is the lifeblood of a company. It’s what separates you from the competition. Are you using your data to compete effectively? TeleTech CMO Mark Grindeland discusses the importance of...

Continue Reading...
Experience Matters: Customer Experience Defined

There’s no denying that the customer experience is critical to business success. But depending on the area of the business, it means different things to different people. Here, executives...

Continue Reading...
Standing Up to Customer Experience Challenges

What are some common challenges executives face in their efforts to be more customer-focused? TeleTech Chief Sales Officer Judi Hand shares her perspective on making the most of today’s...

Continue Reading...
Trustability: a Capitalist Tool

  "No one would remember the Good Samaritan if he'd only had good intentions. He had money, too." –Margaret ThatcherThe clash between trustability and a company's own...

Continue Reading...

Pages

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India
NEWS
NEWS