Recent Posts

It’s Valentine’s Day…. Do Your Customers Love You?

Chocolate-covered strawberries, bouquets of red roses, and heart-adorned greeting cards are vying for our attention every time we switch on the television, flick through a magazine, or walk past a...

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Experience Matters: Relevance Leads to Revenue

The days of irrelevant communications are over. Companies have to be relevant and timed to the needs of customers and prospects every time they interact with them. TeleTech Chief Sales Officer,...

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Addressing CSOs’ Biggest Challenges

Increasing sales is a priority for organizations. However, in a competitive environment that has many business leaders deciphering customers’ changing needs while being more cautious and...

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Getting Out of the Weeds: A Strategic New Approach to Increasing Sales

Chief sales officers, like fighter pilots, understand the strategic importance of navigating the OODA (observe, orient, decide, and act) loop; they also know all too well that it is becoming...

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The Business Case for Proactive Trustworthiness

Trust has always been important in business. Ever since the advent of 1to1 marketing – usually referred to as “CRM,” or “customer relationship management” –...

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Standing Up to Customer Experience Challenges

What are some common challenges executives face in their efforts to be more customer-focused? TeleTech Chief Sales Officer Judi Hand shares her perspective on making the most of today’s...

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The Importance of Customer Monogamy

Customers want a seamless experience, but many companies aren’t set up to serve them with a single relationship strategy. TeleTech Chief Sales Officer Judi Hand discusses what it takes to...

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TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


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TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India