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Blog: Omnichannel Orchestration

Recent Posts

6 ways retailers can convert returns into revenue

This time of year, retailers are laser-focused on getting ready for the busy holiday season – but don’t forget to prep for that hectic time of year that will soon follow: returns season...

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A plug-and-play model is the future of AI-enabled CX (here’s why)

In this time of economic uncertainty and rapidly developing technology disruption, the ability to stay nimble is paramount.  On one hand, the economic reality demands that companies be...

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5 ways retailers can tap into the power of Gen Z shoppers

Gen Z is fast becoming the “future of retail.” This latest generation to enter the workforce has an undeniably strong influence on brands’ bottom lines, which is pushing savvy...

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Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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5 ways to adapt now for what’s next in 2023

As the year winds down, it’s hard to tell what 2023 will bring. Some economic forecasts warn of a potential downturn illustrated by tech company layoffs and higher interest rates, while...

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Contact Center Automation: Tools and Trends for the Decade Ahead

As we look at 2023 and beyond, the implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition....

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Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy

If the Federal Public Health Emergency that started during the pandemic ends in early 2023, as expected, health insurers, state-based exchanges, and providers are going to be inundated with...

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These 4 CX and EX trends should set your 2023 priorities

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. As we...

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5 Digital Transformation Strategies for Right Now

Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...

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Omnichannel vs. multichannel contact center support: Turn key differences into competitive advantages

When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations....

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