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Culture

Recent Posts

Millennials Want a Different Way to Work

Millennials, people born between 1980 and 2000, have become the largest generation, now numbering 83.1 million and representing more than one-quarter of the nation’s population,...

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5 Ways to Stoke Employee Engagement

There's an old axiom that continues to ring true: Engaged employees lead to satisfied customers. Unfortunately, research continues to point to rising levels of employee disengagement. In fact,...

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Yes, You Can Fix Culture

Company culture is what your employees do when no one’s looking. It’s the fabric that weaves together how your company operates, and influences how a firm projects itself both...

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Employee Engagement Relies on This Simple Equation

We live in an age where ‘trust’ can be strengthened or eliminated very quickly.  As an example, Chipotle restaurants enjoyed a very loyal employee and customer base. Then...

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Merging of the Minds: Don’t Let Customers Suffer During Telecom Consolidation

Mergers and acquisitions have become commonplace throughout the telecommunications space. In 2015, brands like Lightower and Fibertech, Crown Castle and Sunesys, and Frontier and Verizon had M&...

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Honoring Veterans Through Hiring Initiatives and Internal Recognition

Each day, America’s servicemen and women risk their lives to defend our rights and protect our freedom. But once they return home, it’s our responsibility to welcome these noble...

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Prepare for an At-Home Future

Today's contact center model isn't what it used to be. Traditional operations are evolving to be more flexible with a remote workforce. Home-based associates will grow by 60 percent over...

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How to Build Customer Centricity into the Culture of Your Company

Becoming a customer-focused organization starts with a company’s culture. Organizational leaders must provide clear guidance on what is expected of their employees and the proper training and...

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Want a Stronger Sales Culture? Tap Into Your Humanity

Since the global financial crisis, sales leaders have had to cope with new industry challenges and changing customer expectations. How are the best creating competitive advantage? TeleTech...

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Four Ways to Win the Long-Term Loyalty of Future Health Insurance Members

Fostering long-term customer relationships is a critical part of business and like other industries, health insurance companies are striving to build relationships with consumers.Health insurance...

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