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Blog: Contact Center Software

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Why aren’t more retailers using chatbots?

AI chatbots can bring many advantages to retailers and their customers: they can handle simple requests and inquiries quickly, offer 24/7 availability, deliver personalized shopping recommendations...

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Provide faster tech support and improve CX with co-browsing

When customers reach out for technical support, they arrive with a specific problem and simply want a quick resolution.Co-browsing is an often-overlooked technique that allows customers to give...

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4 ways AI should be evolving your contact center

AI in the contact center is nothing new. For years, brands have used AI-powered tools to automate tasks and extract insights from large pools of data.But with the sudden popularity of ChatGPT and...

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4 ways a cloud-based contact center can help your gaming brand

To deliver fast and frictionless customer support, you need the right combination of people and technology at the ready to resolve gamers’ issues and get them back to gaming. Increasingly,...

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Want better CX at a lower cost? It’s time to consider nearshoring

Economic uncertainty has put brands under growing pressure to cut costs wherever they can, but you can’t sacrifice customer experience (CX) in an effort to trim your bottom line. When just...

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5 Digital Transformation Strategies for Right Now

Companies are putting digital transformation into hyperdrive, as technologies around machine learning, AI, and automation became a necessary connection to a transformed world. What lessons do we...

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Inbound vs. outbound contact center: The right CX destination

Contact centers are built around conversations, and like any good discussion there must be a purpose. Customers expect their experiences with a contact center to be easy and effective, brands need...

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Outsourcing vs. managed services: Knowing the difference will save you time and money

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. But don’t be fooled—these terms aren’t interchangeable....

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Back office vs. front office: boost productivity between both offices

An organization’s front and back office functions are fundamental to any great customer experience. That’s why it’s critical to keep both front and back office operations running...

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Stop at-home contact center fraud before it happens

Fraud has always been a damaging, costly part of doing business – and it’s only become a bigger problem for contact center operators as they grapple with a surge of calls amid the pandemic and con...

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