Our Blog

Recent Posts

Eleven Steps to Prevent Your Organization from ‘Breaking Bad’

One of the questions that fans of the hit television series “Breaking Bad” puzzled over was why Walter White continued to make crystal meth after making millions of dollars and running...

Continue Reading...
Three Search Engine Optimization (SEO) Tips to Jumpstart Your Marketing Campaign

The days of one-to-many marketing in the healthcare and pharmaceutical industries are long gone. Just like in other industries, healthcare companies are increasingly putting consumers at the center...

Continue Reading...
Strengthening Loyalty and Winning Back the Capricious Retail Customer

Customers regularly cross-channel shop with competitive retailers—both in-store and elsewhere—making it increasingly difficult for merchants to preserve loyalty and retain customers...

Continue Reading...
Banking on Small Business: How Value and Understanding Will Win SMB Clients

Many industries operate under the myth that bigger is always better. But, when it comes to continued success in the financial services space, firms now recognize that small and medium sized...

Continue Reading...
Simulated Learning Empowers Associates to Solve Complex Customer Calls

In the eyes of consumers, every call qualifies as complex—that’s the underlying reason for their query, after all. Each problem they encounter sparks confusion and frustration. To avoid...

Continue Reading...
The Contact Center of the Future and Its Role Delivering an Outstanding Customer Experience

Companies have the opportunity to leverage their contact centers to truly address customer needs – even predict and anticipate them – and those that do will optimize customer experience...

Continue Reading...
Two Data-Driven New Year’s Resolutions for Digital Entertainment Providers

As we move bravely into 2015, it’s a great time to think about steps that can be taken to make improvements to our businesses. Many executives in this industry have two areas that are top of...

Continue Reading...
Six Steps to Achieving Personalized Chat Interactions

A growing number of companies are experiencing the benefit of online chat for customer service and sales as a powerful, cost-effective engagement platform. However, the key for effective chat is to...

Continue Reading...
Understand These Five CX Changes in Banking for a Stronger Competitive Advantage

We all know by now that rising customer expectations and changing behaviors are compelling banks to consider how they can improve their response to customer needs.Many advanced strategies to...

Continue Reading...

Pages