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Taylor Allis - Vice President of Marketing and Product Management
Articles by this author
Four Easy Steps for “Selling” Customer Experience to the C-Level
October 3, 2013
For many companies, saying they want to deliver great customer experiences and actually investing in them are two different things. Often, getting approval for the budget to spend on strategies and...
Consumers Demand Multichannel Interactions: Six Best Practices for Deploying Agile Channeling Platforms
March 25, 2012
The explosive growth of smartphones, texting and social media have forever changed the customer service landscape. The messaging, chat, mobile browsing, and app-based capabilities of smartphones...