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Steve Pollema - Senior Vice President, Customer Technology Services
Articles by this author
Delivering Exceptional Customer Service via the Cloud
June 17, 2013
As we look ahead to the Cisco Live! event in Orlando next week, it leads me to consider how our partnership with Cisco® has evolved over the past 20+ years. Over this time, we have worked...
Experience Matters: Traveling at the Speed of Innovation
December 3, 2012
Technology now enables some pretty incredible things in the contact center. Steve Pollema, president of eLoyalty, details customer experience innovations currently at work, as well as why the...