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Samantha Schindler, Lead Marketing Specialist
Articles by this author
Three Social Media Strategies to Promote Better Customer Service
September 30, 2013
Social media is changing the way companies do business. Today, customers have the power to share poor customer experiences with the world with a click of a button. If companies are unable to adjust...
The Secret to Customer Retention: Exceptional Customer Service
September 26, 2013
Research shows that acquiring new customers can cost five times more than retaining current customers. Yet, many organizations are spending their money and time seeking out new customers instead of...