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Judi Hand - Executive Vice President, Growth Services
Articles by this author
Three Steps to Enable a Frictionless Customer Experience
May 19, 2014
When today’s customers decide to do business with a company, they want their transactions or inquiries to be handled without any catches. They want seamless interactions, or frictionless...
Three Ways to Use Customer Data to Drive Marketing Relevance
March 12, 2013
Using customer data to deliver the right message to the right customer, at the right time, through the right channel is not the future of marketing, it’s today’s reality. Businesses...