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Chris Condon - Vice President and Financial Services Client Partner
Articles by this author
Property and Casualty CX Trends Lean on Expert Associates
April 11, 2017
This isn’t your grandfather’s insurance market. Changes in the property and casualty (P&C) insurance landscape are giving businesses new opportunities—and challenges—to...
How Insurance Companies Can Upend the Customer Experience
September 21, 2016
Let’s face it: customer-centric experiences have not been a high priority for property and casualty (P&C) insurance companies. However, times have changed. The P&C insurance industry,...
Four Reasons to Get Comfortable with Financial’s At-Home Associate Service Strategy
September 23, 2014
Over the years, regulatory reform has led banks to become increasingly transparent, allowing these institutions to meet higher standards of service. But, as the demand for individualized support...