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Chris Burton - Americas Cross-Industry Team Lead
Articles by this author
Four Customer-Centric Actions Telecom Companies Must Take
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May 23, 2014
When was the last time you heard someone complain about an experience he had with his Internet, television, or mobile phone service providers? Going by numerous sentiment-measuring reports, the...
Three Key Steps to Get Ahead of Customer Expectations
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April 10, 2013
Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly...
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