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Chris Burton - Americas Cross-Industry Team Lead
Articles by this author
Four Customer-Centric Actions Telecom Companies Must Take
May 23, 2014
When was the last time you heard someone complain about an experience he had with his Internet, television, or mobile phone service providers? Going by numerous sentiment-measuring reports, the...
Three Key Steps to Get Ahead of Customer Expectations
April 10, 2013
Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly...