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Andrew Bird - Executive Director of Product Management and Development, Customer Technology Services
Articles by this author
Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
July 10, 2014
Many companies struggle to support today’s omnichannel customer. Managing customer interactions across multiple channels continues to be increasingly complex for contact center services and...
What are Customer Experience Leaders Really Focused On?
August 6, 2013
Recently, TeleTech took to the streets to get into the minds of Customer Experience professionals and learn about their common priorities and challenges. We surveyed attendees of both IQPC’s...
Gaining a Detailed View of Cloud vs. Premise Contact Center Total Cost of Ownership (TCO)
July 15, 2013
There are a lot of figures randomly tossed around about the total cost of ownership (TCO) for both cloud and premise-based contact center platforms. And, while some of the numbers being reported...