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Henry Truong - CTO, TeleTech
Articles by this author
Six Disruptive Technologies That Will Ignite the Customer Experience in 2016
January 15, 2016
In the ever-evolving customer experience landscape, technology is poised to be the primary source of disruption in 2016.To quote Altimeter Group Principal Brian Solis, “Disruption is not...
Three Technology Trends for Customer Experience Leaders
January 6, 2016
The explosion of technology and tools aimed at the customer experience gives companies innumerable opportunities to better engage consumers and drive customer loyalty. In fact, 89 percent of...