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Rafael Domene - Partner, Consulting
Articles by this author
Merging of the Minds: Don’t Let Customers Suffer During Telecom Consolidation
February 2, 2016
Mergers and acquisitions have become commonplace throughout the telecommunications space. In 2015, brands like Lightower and Fibertech, Crown Castle and Sunesys, and Frontier and Verizon had M&...
For Telecoms, These Three Automation Benefits Mean a Better Customer Experience
December 7, 2015
Despite its nostalgic undertones, the term “traditional” used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the...
MWC Wrap-Up: Connected Customers Need Connected Customer Strategies
April 21, 2015
As always, the 2015 Mobile World Congress was full of new gadgets and eye-popping technology innovations from leaders in the communications space. Though initially exciting, many of these...