Article

The Power Behind Untapped Data

Speech technology reaches far beyond the palm of their hand, penetrating both the personal and business ends of the spectrum

Most users treat developing speech capabilities – such as Apple’s Siri platform – as playthings designed for their general amusement. But what they fail to realize is that speech technology reaches far beyond the palm of their hand, penetrating both the personal and business ends of the spectrum. In the article, “The Power Behind Untapped Data,” discover how speech technology and the analytical processes that drive its evolution are helping companies transform their contact centers and engage their customers on a whole new level. Discover the:

  • Wealth of customer data hidden within voice calls
  • Opportunities that this data gives companies to deliver results in real time
  • Latest technology and analytics solutions that are enabling companies to detect customer sentiment and behavioral patterns 

DOWNLOAD