Your passport to the customer journey
TeleTech Technology companies, eLoyalty and TSG, hope you enjoyed Enterprise Connect! Thanks for stopping by our booth to learn more about transformational customer experiences. We’ll be in touch, but read below if you’d like more information about our Customer Journey Outcome Solution…or even better, contact us today!
Our Customer Journey Outcomes Solution gives you a “passport” to see where your customers are, where they’ve been, and most importantly, where they want to go, along with the tools to get them there more seamlessly than you ever dreamed possible. Some features include:
- SEAMLESS COORDINATION of integrated mobile, voice, email, web chat, text, social, video, fax and storefront.
- REAL-TIME CONVERSATIONS with mobile collaboration and video
- A FULL CUSTOMER JOURNEY VIEW on a single desktop, with simplified capture and management of interaction details in real-time
- SMOOTH ESCALATION of interactions between channels