TRUST & SAFETY

Protecting our clients and their customers

 
 

Trust is essential to great customer experiences

As the digital world evolves, customers are increasingly aware of the customer experience they don’t see. They’re concerned about how and where personal data is stored, whether community- and sharing-based platforms can be trusted, and how brands are managing the potential for fraud. If they can’t trust your brand, they won’t have a positive view of their experience.

Delivering on the promise of trust & safety requires the ideal balance of automation and human intervention. Our award-winning, proactive solutions minimizes fraud-related losses, mitigates brand and reputation risk, and balance safety with frictionless experiences.

24/7 Fraud Prevention Services
Our fully managed online credit card fraud prevention solution deploys experienced investigators to continuously improve fraud filters and reduce chargebacks in travel, retail and financial services. Using our four-step process, we prevent fraud with the highest accuracy.

Community Moderation & Fraud Mitigation
Our specially-trained teams moderate user-generated content to monitor, identify, analyze and act on third-party listings and user-generated content. Using a combination of automated filters and human judgement, prevent illegal, fraudulent and misleading information while authenticating genuine listings.

 
 

Our ideas

Blog

Why Companies Need Content Moderation

Learn how to monitor and foster positive perceptions of your brand.

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Article

Creating Trust

Employee trust is essential to delivering outstanding customer experiences.

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White Paper

Say What?

Fake news and alternative facts can confuse customers and ruin a company's reputation.

View more
 

Are you ready to Humanify your customer experience?

Contact us

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India
NEWS
NEWS