CRM, Social, and Knowledge

We help you turn raw information into real knowledge that can be shared within your organization to deepen your relationships with your customer base. It takes a comprehensive, holistic approach to get to that level of insight, and we’ve spent over thirty years perfecting it.

Key solutions include:

  • Intensive data asset evaluation that shows you how your organization stacks up, and a roadmap to better data and technology management.
  • State-of-the-art CRM configuration and implementation that closes the gaps in sales, marketing and customer data, and creates a circle of knowledge around the customer life cycle.
  • Social knowledge technology that transforms information from a static commodity into a living resource. Companies can crowdsource for best practices and drive the right intelligence into each customer contact -- improving customer satisfaction and first-time issue resolution.
  • Web self-service technologies that empower customers, increase online revenue and deflect inquiries into cost-effective channels while still delivering a superior experience.
 

Featured CRM, Social and Knowledge Case Study

One Right Answer

This multinational technology retailer needed to evolve its online customer interface so that the self-service experience was more complete. We had already worked with this client to renovate the way they created, socialized and stored information. Our self-help solution used our sophisticated question-to-answer matching technology, and enabled the company to effectively leverage its own tribal knowledge – in less than a month.

Learn more

 

What can our CRM, Social, and Knowledge
solutions do for your business?

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Related Thought Leadership

 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
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