Technology Innovation

The Technology Innovation solution is delivered through eLoyalty, a TeleTech company.

The Technology Innovation solution gives clients an attractive set of options. It improves productivity, and integrates social media into customer relationship management offerings. Our technology can also help organizations enhance their operations with:

• Lower costs,
• Reduced risk, and
• Higher customer satisfaction.

eLoyalty delivers comprehensive cloud, on-premise and hybrid technologies. We manage a growing number of service delivery centers and at-home workforces around the world. This motivated us to centralize our IT infrastructure into the global TeleTech GigaPOP® network. Today, this IT infrastructure is available anywhere in the world as a cloud-based technology offering.

Learn more about eLoyalty

The Technology Innovation solution improves contact center productivity, and integrates social media into customer relationship management offerings. Altogether we help your organization enhance operations with lower costs, reduced risks, and higher customer satisfaction. Technology Innovation products include:

• Cloud Contact Center: Enterprise - is a fully customizable, cloud-based contact center technology platform that connects customers and contact center agents across the globe.
• Cloud Contact Center: SMB - is a package of pre-integrated technologies that combines customer relationship management (CRM) and Automated Call Distribution (ACD) with the TeleTech GigaPOP® VoIP network for a fast and easy to deploy contact center solution.
• Premise Contact Center - includes completely integrated on-premise contact center solutions and delivers everything from assessment, technology and systems design to managed services.
• Hybrid Solutions - eLoyalty is the only Cisco® partner who offers cloud, on-premise and blended solutions, and our technology experts will design, implement and manage a solution just for you.

Extended Capabilities
Customize the Premise Contact Center and Cloud Contact Center: Enterprise products with these solution enhancements.

• Customer Interaction Suite - Build a multichannel customer interaction platform with voice, chat, e-mail, mobile SMS text messages, social media, and customer relationship management technologies.
• Self-Service Suite - Empower customers and optimize costs with automated customer notifications, interactive voice response systems, web self-service technology and customer satisfaction surveys.
• Workforce Optimization Suite - Enhance productivity throughout the agent life cycle using desktop automation, computer telephony integration, knowledge management, TeleTech@Home technology and the learning toolkit.