Revenue Generation

A global consumer electronics company selected TeleTech to provide a solution that would decrease internal sales support costs, while increasing sales conversion and total order value from online shoppers. TeleTech created the right solution by augmenting the client's technology platform with highly skilled sales consultants...

When a web-based video calling company was ready to enter the U.S. market, TeleTech was selected to drive their new sales initiative. The program implemented a research-based lead generation strategy and secured 133 percent more new customers per month.

A wireless communications company needed to implement an inside sales team, up-sell and cross-sell to existing customers, and retain at-risk customers. TeleTech helped the company increase customer acquisitions by 87 percent and increase revenue per user by 130 percent.

One of the largest wireless communications providers wanted to retain their most valued customers before they were lured away by the competition. After TeleTech implemented a customer retention program, customers were 56 percent more likely to upgrade service plans.

A top U.S. cable operator was disappointed in the vendor that managed their inbound sales calls and click-to-chat sales conversations, so they switched to TeleTech. Within the first 90 days, TeleTech outperformed the other vendor in every key category and generated $223,500 in revenue.

A mobile broadband services company wanted to create a voice and chat sales team without investing in internal infrastructure and straining resources. TeleTech converted 25 percent of all conversations into sales, secured higher monthly subscriber fees and decreased the cost per order by $5.  

TeleTech's programs leverage integrated, multichannel interactions to service multiple prospect
types, and increase program efficiency. Sales channels include live and automated voice, chat,
web self-service, social media, and mobile application mediums...

What if your marketing tactics automatically adapted to your prospects' behavior? What if technology could customize sales offerings and content based on personal profiles and instantly shift strategies based on a prospect's activity history? Tomorrow's revenue generation strategies are available today.

TeleTech teamed with a large technology manufacturer to develop turnkey solutions and build a pipeline of high quality public sector and federal leads. Another client required an inside sales team to maximize revenue potential from web, phone, and marketing campaigns...

TeleTech's lead generation program starts with setting solid lead targeting and profiling criteria with the client. Once goals are established, TeleTech's expert marketing analytics organization compiles a target database that matches the marketing goals...

TeleTech provided a global communications company with a complete campaign automation solution to identify and build campaigns for seven million consumer customers. An international technology company utilized a marketing analytics solution to drive predictive contact models...

Keeping customers engaged while providing consistent returns in the current economic environment is the top challenge even the highest performing companies now face. To remain viable, companies need to target new market opportunities but may not have the expertise or budget to do so internally...

In this position paper, TeleTech examines the six crucial steps companies must take to maximize the service to sales opportunity.

Outcome-driven contracting turns the traditional outsourcing model on its head: instead of buying service by the time slice or the transaction, clients buy service by the organizational outcome.