Realize Millions in Revenue with Best-in-Class Chat


Drive growth by engaging customers in their channel of choice

The market is moving to chat as THE customer engagement channel, and TeleTech is helping clients make the most of it.

TeleTech’s proprietary approach recognizes the uniqueness of the chat channel and the skills required to maximize the benefits from it. That’s how our five-point sales chat process is generating more than $250 million annually for our clients.

  • Convert customers who are researching products and services into qualified sales leads.
  • Lower customer care costs.
  • Increase sales conversion rates and order value.
  • Increase NPS scores.

TeleTech’s five-pillar approach to chat optimization is ready to supercharge your sales.



Serving Up Sales Chat Technology

According to Gartner, by 2020, customers will manage 85 percent of their relationship with a brand without interacting with a human. What does that mean for your business? To keep prospects and customers engaged – and drive increased sales conversions – your sales chat capabilities must be ready to meet the increasing demands of consumers.

In our new eBook, you’ll learn requirements, to-dos, and best practices that will turn your chat program from a transactional interaction channel to a supercharged engagement platform.

Download the eBook


Blog Post

Five Tips for Transitioning Customer Service Chat to Sales Chat

Live Sales chat represents a tremendous opportunity for companies to have informative, "in-the-moment" interactions with customers and prospects that can boost customer satisfaction and increase conversion rates. But, the challenge for many companies is finding associates with suitable chat and written communication skills who can interact with customers and prospects effectively. Here, our experts offer five tips to shift customer care chat associates into a sales chat team.

Read the Blog Post



Five Rules for Getting the Most Out of Sales Chat

The world has adopted a new buying paradigm: Customers research products across myriad sites and devices before making a buying decision. In response, organizations must be present, proactively listening for customers looking for information, and ready to respond with answers where and when they need them. Chat serves as a unique entry point to drive increased revenue and customer satisfaction. Our expert webinar will help you:

Optimize your chat positioning.

Build a chat library.


View On-demand Webinar


Blog Post

Six Steps to Achieving Personalized Chat Interactions

A growing number of companies are experiencing the benefit of online chat for customer service and sales as a powerful, cost-effective engagement platform. However, the key for effective chat is to avoid potential customer frustration from long wait times or impersonal chat interactions. Here, we offer six steps for putting your associates on the path to having one-on-one chat conversations with your customers.

Read the Blog Post


Ready to launch sales chat?

Contact our
Sales Team



TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

TeleTech Announces Third Quarter 2017 Financial Results
TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.
Expands TeleTech's Trust and Safety, Community Moderation Expertise, Enhances Digital, Analytics and AI Capabilities and Extends Geographic Footprint into India