An experience that wins the hearts of customers relies on your ability to truly know them better over time. Customers go where they feel valued the most, and it’s never been easier for them to leave. Our Growth and Retention solutions are consistently recognized as the best in the industry because we help clients view customer satisfaction as an applied science.
Winning customers – or winning them back – takes facts, not speculation. Our Revana Analytic Multichannel Platform™ (RAMP™) provides a foundation of meaningful data that our sales professionals use to create exceptional experiences, the kind that build loyalty and economic value at the individual customer level. Our performance-based pricing model is tied to your revenue gains.
We provide the analytics, design and multichannel platform for:
- Life cycle management
- Churn reduction programs
- Winback programs
Featured Growth and Retention Case Study
Like many companies who “had” a really strong niche market, this firm had taken its pension, retirement, and wealth management business for granted. With no proactive engagement, long-term clients were taking their money to other companies that approached them. Our marketing and analytics solution brought in $69 million from just one webinar, and $1 billion in ROI from asset inflows.