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Leadership and Learning Services

Our Leadership and Learning practice impacts six key areas:


Leadership and Management

Successful leaders are able to communicate their vision and energize their organizations to drive results. To achieve their goals, they need people with the right knowledge, skills, processes, and mindset. Through careful diagnostic assessment and flexible, tailored design we can combine our portfolio of development solutions to:

  • Enhance leadership performance you can measure by focusing on leaders’ strengths - not their weaknesses.
  • Engage teams with role and goal clarity leads to lower levels of attrition and absenteeism.
  • Increase sense of ownership and accountability.
  • Increase customer loyalty and operational efficiency.

To learn how our development solutions can help business leaders position their organizations for future success, download our white paper, Exceptional vs. Average: What Top Leaders Do Best.

CASE IN POINT

Ask us how we successfully transformed the management development approach and helped retain and motivate top talent by developing 60 new global leaders and a future talent pipeline at an international infrastructure firm.

Transformational Sales Development

In a business landscape defined by change and rising buyer expectations, sales teams need to know how to constantly adapt to win business. Successful sales growth relies on having the right strategy and communicating it effectively to the sales team. Sales teams need the right skills, capabilities, and focus that align fully with the sales strategy; and sales people need the ability to provoke new thinking and buying behaviors. Our experience in sales execution can help:

  • Increase revenue and profitability.
  • Enhance adaptability and scalability.
  • Retain and motivate top sales talent.

CASE IN POINT

Ask us how we helped a global client win new business worth $150 million in annual revenues by introducing 400 sales professionals to a new sales methodology and developing their consultative and cross-selling skills in the financial services sector.

Culture, Organizational Change and Mindset

To thrive in a constantly changing business world, organizations need to work smart, be adaptable, and embrace change. Whatever your vision for the organization, success will only be possible when your people are aligned with the business goals. People need to be change-ready, energized and committed to the organizational vision. Learning and development play a critical role in facilitating change to achieve business outcomes. For nearly 50 years, we have helped organizations:

  • Reduce the conflict and friction associated with change programs.
  • Build resilience and manage stress in their people.
  • Increase levels of employee effort and engagement.
  • Provide greater operational efficiency.
  • Generate both quick wins and long-term benefits.

CASE IN POINT

Ask us how we sparked an internal cultural transformation, by equipping 125 global fashion retail leaders to manage stress, develop mental toughness, resilience and persistence in the face of challenge.

Digital Employee Lifecycle

Your employees are your most valuable assets. Securing the right people at the right time is critical for delivering an organization’s vision. From there, it’s up to the organization to set their people up for success. When people are developed to their full potential they feel empowered and energized to consistently give their best. It's not just the millennials who are digitally and socially connected 24/7 that bring fresh challenges, too. We can help you:

  • Attract and hire the right people.
  • Enhance speed to proficiency.
  • Increase levels of learner satisfaction, employee performance, learning ROI, and business impact.
  • Improve employee experience and resilience to increase performance and retention.

CASE IN POINT

Ask us how we saved costs for a client by reducing their on-boarding time by 68 percent.

Knowledge and Collaboration

Customers and employees are happier when they find what they need in a socially collaborative environment. Today's social tools have revolutionized how we work, connect, and communicate, while content must be relevant, up-to-date, engaging, and easy to find.

We know that people prefer to find answers on their own before asking for help. So, we have created innovative solutions to help you:

  • Increase tacit “tribal” knowledge transfer and capture ideas for innovation.
  • Streamline communication through your entire enterprise.
  • Provide the foundation for successful self-service.
  • Improve operational metrics.

CASE IN POINT

Ask us how we created an information advantage by curating a single source of knowledge across all of a client’s internal and external support channels.

Communication

Inspired and effective communication unlocks the additional effort and energy that makes the difference between success and failure.

The ability to inspire and motivate others is one of the 16 key competencies of extraordinary leadership. Effective communication skills go hand in hand with being an effective manager. Successful change programs are those that are supported by great communication campaigns to engage and excite people about the journey ahead. With a long prestigious history of inspiring exceptional performance, we can ensure you have:

  • Leaders and managers who are more effective at communicating relevant messages to different stakeholders.
  • A team that knows how to prepare, structure, and deliver your message persuasively and with confidence.
  • A work force that is inspired to embrace change and put in exceptional effort to achieve business goals.

CASE IN POINT

Ask us how we helped reduce vendor management resources for a Fortune 100 company by implementing a globally consistent communication curriculum.

 

What can our Leadership and Learning solutions
do for your business?

Contact Us